Posts tagged kaiser
How Kaiser Permanente Took $1000 From Me
I got this email from Kaiser Member services:
Hi Shannon,
After reviewing your enrollment information it appears that the enrollment effective date of 07/01/14 is correct. Since the implementation of Affordable Care Act (ACA) you are only able to enroll with a health care provider during open enrollment periods. Since you recently were married in June you met the qualification to enroll with us due to meeting the criteria of a "Special Enrollment Period." Since your marriage qualified you to enroll your effective date of coverage would unfortunately have to be 07/01/14. Normally the ACA open enrollment period is  October 1, 2013 to March 31, 2014 for coverage to become effective as early as 01/01/14.
Since you expressed dissatisfaction of being billed  for coverage you indicated you didn't need nor known you'd have I am escalating a case to our Member Case Resolution Center (MCRC) for a Case Manager to review. The complete process may take up to 30 days: however, the Case Manager may contact you much sooner if further information is needed or if the resolution comes prior to the 30 days. Please let us know if you have any further questions or concerns and I apologize for the confusion you've had with your enrollment.
Thank you for allowing us the opportunity to assist,
Jamison James
Senior Health Plan Representative
Member Services Social Media Unit
Follow us: @KPMemberService
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